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Password Reset

Virtually remove service desk requests for

password resets, get rid of weak and insecure

passwords and implement real password

governance at the company helpdesk –

all with one platform

Virtually remove service desk requests for password resets, get rid of

weak and insecure passwords and implement real password governance at the company

helpdesk – all with one platform

// About MyPass Password Manager

Password Self-Service

Self-service password reset is one of the most efficient solutions any service desk can implement to reduce user frustration and helpdesk workload. About 20-30% of all calls to a service desk are related to passwords. MyPass SSPR improves your user productivity and reduces the workload on service desk agents through simple self-service processes and broad integration into all on-premises and cloud systems.

// benefits

MyPass Password Manager Benefits

High Adoption Rates

Our best practice Helpdesk Self-Service Password Reset Guide provides clear steps on how to implement password self-service and reach an adoption rate of above 90%.

Easy Implementation

MyPass SSPR is delivered by the MyPass Cloud and is extended into your business by deploying the MyPass Gateway on-premise. This approach allows for secure and quick implementation

Remote Support

Users can reset passwords from any device at any time without the need to involve helpdesk support. Its only when an exception occurs that users can easily involve support staff.

Reduced Help
Desk Calls

On average, 20%-30% of calls are password related. MyPass SSPR provides savings through a standard and well adopted password self-service process to users and helpdesk agents.

Cover All
Enterprise Systems

MyPass SSPR provides deep on-premises and cloud password self-service and synchronization support to vendor systems including SAP, Oracle, IBM (z/OS, iSeries), Microsoft, Google, and many more.

Authentication Methods

MyPass SSPR enables user security and choice by integrating many different multi-factor authentication technologies such as Push notification, Q&A, SMS OTP, TOTP, Smart Cards and more

// Any Password, Any Device, Any Time

Does my business need
Password Manager?

  • Do your users need 24/7 remote support for password requests?
  • Are you about to increase headcount in the service desk?
  • Do you want to reduce cost in the service desk?
  • Do work-from-home users experience password caching issues?
  • Do different teams work on password issues, e.g. SAP authorization and AS400 administrators?
  • Complex global IT landscape or long-running hybrid deployments?
// Get Answers

Frequently Asked Questions

How simple is MyPass PM to implement?

For AD-only implementations we usually see it done within a timeframe of 1-2 weeks. For complex installations with IBM mainframes and SAP we see that it might take anywhere from 1 to 3 months.

What automated reporting and notifications can be configured to detect suspicious behaviour?

The MyPass Cloud has over 55 different notification triggers that can be configured to send email or text message notifications for anything from unusual number of access attempts to password synchronization failures.

Can MyPass reset the local PC password when the user is working from home?

Windows cached credentials can be a big pain when users are working remotely. Yes, the MyPass/FastPass PC agent can be trained to reset the local password cache on a Windows device. This requires us to work with your corporate network team to establish a non-interactive VPN connection.

How quickly can a proof of concept be setup?

With MyPass IVM, a proof of concept can be up and running within a day. If the process must be integrated with MyPass Password Manager (PM) or ingest data from on-premise systems (for verification information) a MyPass Gateway will first need to be deployed. This process is highly dependent on customer resources but usually takes no longer than a week or two. With additional target systems (SAP/Oracle etc.) budget for some additional time.

Can the solution be deployed in a dedicated tenant apart from other companies?

The MyPass solution is available for on-premise as well as for MyPass Cloud deployments. This includes shared multi-tenant, dedicated or managed service provider tenants.

Do we have to enroll users to use password reset in MyPass?

No, not for all users. In some cases, for example, when users will use cellphone numbers, MyPass can use the number from AD to provide just-in-time enrolment. If other authenitcation gates are used, these might require enrolment.

What languages are supported?

MyPass Password Manager supports more than 30 languages. Questions for user verification can be translated to local languages.

Some major langauges include:

  • English
  • Spanish
  • Portuguese
  • German
  • French
  • Dutch
  • Welsh
  • Danish
  • Swedish
  • Norwegian
  • Italian
  • and more

Additional localization options for labels and buttons etc. will be added in early 2022.

We need very high assurance when authenticating selected users. How can MyPass help?

MyPass Password Manager offers several tiered MFA authentication options. The most secure verification is however done by someone who knows the user and who is trusted by the organization. You can configure MyPass to force manager approval for selected groups with security sensitive users. Instead of manager approval this could also be a trusted colleague.

Can MyPass PM integrate into my ITSM system?

MyPass easily integrates with any ITSM system. (e.g. Remedy, Microfocus Service Request Center Software, Service Now, Wendia POB).

MyPass PM and IVM can be integrated seamless with the ITSM tool through transaction links, to allow agents to easily find the correct process and switch seamlessly.

What operating systems does the client support and is there a BYOD/ optimized website version?

The Password Reset Client for PC supports Windows 7 and Windows 10. For BYOD and browsers, the client is in responsive design and adapts to basically all devices.

// Our Clients

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