- Do your users need 24/7 remote support for password requests?
- Are you about to increase headcount in the service desk?
- Do you want to reduce cost in the service desk?
- Do work-from-home users experience password caching issues?
- Do different teams work on password issues, e.g. SAP authorization and AS400 administrators?
- Complex global IT landscape or long-running hybrid deployments?
Remove Password Headaches
Modern, Secure & Innovative
Virtually remove service desk requests for password resets, get rid of weak and insecure passwords and implement real password governance at the company helpdesk – all with one platform
Does my business need
Self-Service and Helpdesk Password Management
Self service password reset is one of the most efficient solutions any support organization can initiate. About 20-30% of all calls to a helpdesk are related to passwords. MyPass improves your end-user service level and reduce the workload for your service desk manager and IT-operations manager. But, it is much more than just user efficiency; MyPass Password Manager creates simple and secure guided process to reduce helpdesk workload and risk.
At MyPass we work with real businesses to solve real problems. Many of these requirements are re-introduced into the product to bring benefit to all our customers. Examples of such features are manage approval and full disk encryption self-service.
This confirmation process alerts the manager of user password creation or reset. This improves weak current verification processes and assist the IT-security officer in overseeing user password self-service.
Ever tried to contact the company helpdesk about BitLocker or CheckPoint full disk recovery keys? We feel your pain! MyPass Password Manager allows users to recover these keys at any time from any device
Suite of Authentication Options
MyPass Password Manager provides challenge / response gates in more than 30 languages and gives customers the ability to pick from various libraries of preconfigured options, or even to specify your own questions and answers.
- Personal Q/A Combinations
- Preference Based Q/A Combinations
- Bring your Own Q/A Combinations (BOYQ)
Prominent language options include:
- and more
MyPass Password Manager provides various multi-factor authentication gates within the platform. These integrate with existing solution within each customer or can be served from the MyPass Cloud. These MFA gates include:
- Google Authenticator (TOPT)
- Microsoft Authenticator (TOPT)
- LastPass Authenticator (TOPT)
- Duo Security (TOPT)
- Duo Security (Push Notification)
- Email OTP
- Text Message OTP
The MyPass Password Manager helpdesk PIN feature allows helpdesk agents to enroll users for self-service when contacting the helpdesk. This process enables the helpdesk to empower users to use self-service for the current password reset while enrolling users into self-service for future operations.
During a normal helpdesk password interaction, the helpdesk can reset or unlock accounts on behalf of the users or choose to guide the user through self-service enrolment. This work by first verifying the agent is speaking to the correct users. Once identity has been verified the agent sends the user a one-time-pin to their mobile device. This user can then use this pin to self-service enroll for MyPass Password Manager and then use the tool to reset or unlock their own account.
Public code cards allow users to be authenticated by using a public or company email account. This authentication method works well for external parties (contractors, vendors, vpn-only users, etc) and work by sending a matrix of code codes to the user email account. The user is then instructed to retrieve two codes as part of the password operation thereby using time and access to the code card as authentication inputs into the process.
Code cards have also been successfully used by customers with large footprints of shared computers by providing the code card to a store manager for authentication purposes.
Frequently Asked Questions
For AD-only implementations we usually see it done within a timeframe of 1-2 weeks. For complex installations with IBM mainframes and SAP we see that it might take anywhere from 1 to 3 months.
The MyPass Cloud has over 55 different notification triggers that can be configured to send email or text message notifications for anything from unusual number of access attempts to password synchronization failures.
Windows cached credentials can be a big pain when users are working remotely. Yes, the MyPass/FastPass PC agent can be trained to reset the local password cache on a Windows device. This requires us to work with your corporate network team to establish a non-interactive VPN connection.
With MyPass IVM, a proof of concept can be up and running within a day. If the process must be integrated with MyPass Password Manager (PM) or ingest data from on-premise systems (for verification information) a MyPass Gateway will first need to be deployed. This process is highly dependent on customer resources but usually takes no longer than a week or two. With additional target systems (SAP/Oracle etc.) budget for some additional time.
The MyPass solution is available for on-premise as well as for MyPass Cloud deployments. This includes shared multi-tenant, dedicated or managed service provider tenants.
No, not for all users. In some cases, for example, when users will use cellphone numbers, MyPass can use the number from AD to provide just-in-time enrolment. If other authenitcation gates are used, these might require enrolment.
MyPass Password Manager supports more than 30 languages. Questions for user verification can be translated to local languages.
Some major langauges include:
- and more
Additional localization options for labels and buttons etc. will be added in early 2022.
MyPass Password Manager offers several tiered MFA authentication options. The most secure verification is however done by someone who knows the user and who is trusted by the organization. You can configure MyPass to force manager approval for selected groups with security sensitive users. Instead of manager approval this could also be a trusted colleague.
MyPass easily integrates with any ITSM system. (e.g. Remedy, Microfocus Service Request Center Software, Service Now, Wendia POB).
MyPass PM and IVM can be integrated seamless with the ITSM tool through transaction links, to allow agents to easily find the correct process and switch seamlessly.
The Password Reset Client for PC supports Windows 7 and Windows 10. For BYOD and browsers, the client is in responsive design and adapts to basically all devices.