THE PASSWORD
PROBLEM

Securing and effectively managing user passwords
are both major challenges for most organisations and
their helpdesks. User frustration,

lost productivity, security and risk concerns, and
escalating costs are often symptomatic

of this management problem.

 

THE PASSWORD
PROBLEM

 

Securing and effectively managing user passwords are both major challenges for most organisations and their helpdesks. User frustration, lost productivity, security and risk concerns, and escalating costs are often symptomatic of this management problem.

THE PROBLEM

2a Typical password
change cycle 45 or 90 days
Long passwords with
more than 8 characters
Complexity policies: Uppercase, lowercase,
special characters, numerics & no. repeats
History when passwords must be different
from previous 12 or 24 passwords
When users have many
different passwords to remember

THE RESULT

3a Users forget 1-10
passwords per year
Decreased productivity within user-base and IT services
User frustration
Perception of
IT service delivery
Increased risk due to low levels of identity assurance

THE RESULT

3a Users forget 1-10
passwords per year
Decreased productivity within user-base and IT services
User frustration
Perception of
IT service delivery
Increased risk due to low levels of identity assurance

PASSWORD MANAGEMENT CHALLENGES

Most companies use a wide variety of IT systems and although some of these systems use common password stores, many rely on their own passwords, resulting in a proliferation of user passwords across the organisation.

Many companies implement complex password creation to keep user passwords secure, which has the unwanted effect of making passwords difficult to remember – especially when more than one password is needed to access different systems.

On average, users are forced to change passwords every 30 to 90 days. Many systems enforce a minimum amount of characters in the password. Additionally, many systems enforce strict rules so that, for example, a password may not be reused.

Password management becomes

increasingly difficult, resulting in:

 

  1. Weak, repetitive passwords that are most likely stored on a piece of paper.
  2. Users forgetting passwords in one or more systems (typically between three and ten times a year).
  3. The Perception that IT is ‘out to make things difficult’ and bad at service delivery when the helpdesk has to assist with password reset requests.
  4. Increased risk of passwords being compromised (users writing passwords down, the helpdesk having access to passwords, and so on).

Password management becomes increasingly difficult, resulting in:

 

  1. Weak, repetitive passwords that are most likely stored on a piece of paper.
  2. Users forgetting passwords in one or more systems (typically between three and ten times a year).
  3. The Perception that IT is ‘out to make things difficult’ and bad at service delivery when the helpdesk has to assist with password reset requests.
  4. Increased risk of passwords being compromised (users writing passwords down, the helpdesk having access to passwords, and so on).

THE BUSINESS CASE

If you’re visiting this page, chances are you’re one of the thousands of South African companies struggling with the same problem: user passwords! In fact, analysts tell us that 20 to 35 per cent of all helpdesk calls are password related – which is a monumental waste of resources for any business, big or small. The real cost is lost productivity and avoidable downtime, particularly when your users get locked out of their systems after hours.

AN ORDINARY BUSINESS DAY

2-mypass_password-problem

HAVE A QUESTION

If you can identify with at least part of this story, take a closer look at MyPass.

MyPass provides a single point of password self-service across all systems. The solution can be used to reset individual system passwords, or to synchronise passwords to all integrated company systems (including SAP, Oracle, AS/400 and more).

Since MyPass lets users resolve the majority of password-related issues themselves, a large proportion of helpdesk calls are instantly eliminated. It therefore improves productivity, reduces admin workload, and tightens password-related security in all areas of your business.